Returns Policy – Yiwu Ceni

Eligibility

  • Returns accepted within 14–30 days of delivery.
  • Items must be unused, undamaged, and in original packaging.
  • Proof of purchase required.

Non-Returnable Items

  • Customized or personalized items.
  • Clearance/final sale items.
  • Personal care or consumable products.

Refunds

  • Refund processed after inspection.
  • Credited back to original payment method within 5–10 business days.
  • Shipping costs are non-refundable unless error is ours.

Exchanges

  • Only for defective or damaged items.
  • Contact us before sending the item.

How to Return

  1. Contact Sales@yiwuceni.com with order details.
  2. Pack items securely with proof of purchase.
  3. Ship using a trackable courier.

Return Address: Yiwu Ceni, 501#, 245# Yinhai Road, Yiwu City, Zhejiang, China